Key concepts
A short glossary of the core terms used everywhere in Gym Incognito. Each one links to its deep-dive page.
#Core terms
Gym
A single location with its own members, plans, staff, geofence, and settings.
Brand
A group of gyms run together by a brand owner.
Plan
A membership package with a duration and price. May carry an admission fee and GST. See Plans & pricing.
Subscription
A member’s active plan, with a start date, end date, and days remaining.
Admission fee
A one-time joining fee a plan can carry on top of its price.
Offer
A discount code, such as FESTIVE10, that members enter at checkout.
Freeze
A pause on a membership that extends the end date. See Freezing your membership.
Batch
A scheduled training slot with a capacity and optional gender rules.
Lead
A prospective member tracked in the CRM pipeline.
Check-in
An attendance record, made by geofenced self check-in, a QR scan, a biometric device, or staff at the desk. See Checking in.
Broadcast
A message sent to all members, a group, or one member. It appears in their in-app notification centre.
Receipt / GST
A numbered record of a payment, with GST documents where your gym charges GST. See Receipts & GST.
At-risk
A member on the gym’s at-risk list, for staff to follow up with.
Staff role
A manager, trainer, or front desk role with delegated access inside one gym. See Roles & permissions.
#Looking for more?
The complete list, including operational terms, lives in the Glossary.