Features
Everything your gym runs on
Billing, attendance, training, growth, staff and branches, all in one app. Here is everything Gym Incognito does today.
Memberships & billing
Sell plans, take payments online or at the desk, and keep GST paperwork in order, without a spreadsheet on the side.
Plans and offers
Membership plans with a duration, price, admission fee and GST. Offer codes take a percentage or a rupee amount off.
- Owner app
PhonePe checkout
Members pay from the app with UPI, cards or net banking through PhonePe, and the payment is confirmed on screen.
- Member app
UPI AutoPay renewals
Members can set up auto-renew with a UPI AutoPay mandate. They get a notice before each debit.
- Member app
Desk payments and payment links
Record cash, direct UPI, card or bank transfer payments at the desk, or send a member a link to pay.
- Front desk
Dues and charges
Every member has a charges and dues ledger. A gym-wide list shows who still owes money.
- Owner app
- Front desk
GST invoices and receipts
Tax invoices, bills of supply, receipts and credit notes as PDFs, with GSTIN checks. Export sales registers, a GSTR-1 summary and Tally vouchers.
- Owner app
- Member app
Freezes, upgrades and transfers
Members request a freeze from the app and staff approve it. Staff can also upgrade or transfer a membership.
- Member app
- Owner app
Group memberships
Family, couple and corporate memberships share one charge.
- Owner app
Passes and trials
Day passes, guest passes, trials and visit packs, with check-in and a record of who joined afterwards.
- Front desk
Attendance & access
Members check in the way that suits your gym: with a QR code, their phone's location or a biometric device. Check-ins still work when the internet is down.
Rotating gym QR
Members scan a code at the desk that refreshes about once a minute, so an old photo of it won't work.
- Member app
- Front desk
Member QR card
Each member has a QR card in the app. Staff scan it at the check-in desk.
- Member app
- Front desk
Location check-in
Members check in from their phone within a radius you set, from 25 m to 1 km. Check-ins without a verified location are flagged.
- Member app
Biometric devices
Connect fingerprint and face devices that use the ZKTeco/eSSL ADMS push protocol. Link device IDs to members and review unmatched punches.
- Owner app
- Setup required
Offline check-in
Check-ins are saved on the device while it's offline and sent when the connection returns. The server removes duplicates.
- Member app
- Front desk
KYC and consent forms
Collect ID documents with approval and automatic deletion after a retention period. Members sign PAR-Q, liability waiver and photo consent forms in the app.
- Member app
- Front desk
Lockers
A locker board for allotting and releasing lockers. Members can see which locker is theirs.
- Front desk
- Member app
Training & nutrition
Trainers build workout and diet plans once and assign them to members. Members see today's plan and log it in the app.
Workout plans
Trainers keep a workout library and assign plans. Members see today's workout, tick off exercises and use a rest timer.
- Trainer
- Member app
Diet plans
A diet plan library that trainers assign to members. Members see the day's meals on their home screen.
- Trainer
- Member app
Progress and measurements
Trainers record body measurements. Members see their progress charts and an attendance heatmap.
- Member app
- Trainer
Classes
Class templates generate sessions. Members book a spot or join the waitlist, and staff track attendance and no-shows.
- Member app
- Owner app
Batches
Batch timings and holidays, with members assigned to a batch.
- Owner app
- Trainer
Personal training
Sell PT packages, log sessions and reassign trainers.
- Owner app
- Trainer
- Member app
Engagement & growth
Turn enquiries into members, talk to them in one inbox and give them a reason to bring a friend.
Lead pipeline
A board for every enquiry: log walk-ins, calls and website leads, and gym-finder enquiries arrive on their own. Follow-ups, an activity timeline and one-step conversion to a member.
- Owner app
- Front desk
Gym finder
A public gym directory with a map and distance. Its enquiry form sends new leads straight to your pipeline.
- Owner app
In-app chat
Private one-to-one chat between members and your team, so trainers and staff don't have to share a personal number. Owners get an inbox with an unread filter.
- Member app
- Owner app
Broadcasts
Send announcements to a group of members, with a phone preview and reusable templates.
- Owner app
Offers and campaigns
Schedule festival and offer campaigns linked to your offer codes.
- Owner app
SMS and WhatsApp messages
Templates for renewals, dues, welcome, birthday and win-back messages, with delivery history and retries.
- Owner app
- Setup required
Referrals
Every member gets a referral code. Rewards go to a ledger and can be redeemed against charges.
- Member app
- Owner app
Community feed
A social feed for your gym's community inside the iOS and Android apps.
- Member app
Operations & staff
Give every staff member the tools for their job and nothing else, and see the numbers that matter each day.
Today list
One list of what needs attention today: failed payments, dues, expiring memberships, freeze requests, new leads and absent members.
- Owner app
Roles and permissions
Owner, manager, trainer and front desk roles, with fine-grained permissions for members, billing, revenue, leads, plans and staff.
- Owner app
Staff attendance and shifts
Shift-based punch in and out for staff, with correction requests and approvals.
- Owner app
Salaries and commissions
Salary agreements and statements, trainer commissions and trainer performance reports.
- Owner app
Task board
A shared task board to keep the team's day-to-day work on track.
- Owner app
Revenue and reports
Revenue figures and charts, plus a reports hub with Excel downloads.
- Owner app
Expenses and P&L
Track expenses by vendor and category, with GST, and see a profit and loss report.
- Owner app
Store
Sell supplements and merchandise at the desk, with stock adjustments, refunds and sales history.
- Front desk
Equipment maintenance
An equipment list with a maintenance log and a view of what is due soon.
- Owner app
Member import
Bring your existing members over from an Excel (.xlsx) file.
- Owner app
Multi-branch
Run several gyms under one brand. Each branch keeps its own data, and the brand owner sees all of them.
Brand HQ
A brand dashboard, a list of every gym in the brand, and controls to add, suspend or reactivate a branch.
- Brand owner
Branch switcher
Staff who work at more than one branch switch between them without signing out. Brand owners can open any branch's owner view.
- Brand owner
- Owner app
Cross-branch visits
Let members train at other branches under a roaming policy, such as a set number of visits a month, with a brand-wide report.
- Brand owner
- Front desk
Your look, your language
Light and dark themes with custom colours. The app is available in English, Hindi and Marathi.
- Member app
- Owner app
About “Setup required”: biometric devices need a compatible device at your gym, and SMS and WhatsApp messages need messaging turned on for your account. We'll go through both when we set up your gym.
Ready to run your gym from one app?
Tell us about your gym and we'll walk you through Gym Incognito, then set up your gym for you.