Troubleshooting
Plain-English explanations of the messages you may run into, and what to do about them.
#How to use this page
Find the message you saw in the table below. Each row explains why it happened and the quickest fix.
#Troubleshooting
| What you see | Why | What to do |
|---|---|---|
| "Check-in is outside the attendance radius" | You are outside your gym’s check-in radius | Move closer to the gym, or scan the gym’s QR code at the desk. The radius is set by your gym. See Checking in. |
| "No active membership" | Membership expired or not yet active | Renew or pay your dues. See Paying dues. |
| "Your account is not linked to a gym yet" | Your gym has not added you | Ask your gym to add you. See Joining a gym. |
| Payment stuck on polling | PhonePe confirmation is delayed | Wait, then check payment history before retrying. Contact your gym if money left your account. |
| "That code is wrong or has expired" | The sign-in code was mistyped or is too old | Tap Resend code and enter the new code promptly. See Signing in. |
| "No Qviple account found" | There is no Qviple account for those details | Create a free account in the Qviple app, then sign in. See Creating an account. |
| Avatar upload rejected | The image is larger than 2 MB | Crop or compress the image under 2 MB and try again. |
| Chat attachment won’t send | The file is larger than 10 MB | Send a smaller file (under 10 MB). |
| Gym shows a suspended notice | The gym is suspended at the platform level | Actions like check-in are blocked until it is re-activated. Contact support@gymincognito.com. |
| "Update required" | A newer app version is needed | Update from your app store and reopen the app. |