Signing in
Sign in with your Qviple account, using a password or a one-time code sent to your phone. The same sign-in works for every role.
#Username or phone and password
Choose Password, enter your Qviple username or phone number and your Qviple password, then tap Sign in.
#Login with OTP
Choose Login with OTP, enter your 10-digit mobile number, and tap Send code. Type the 6-digit code sent to that phone and tap Verify and sign in.
#If you have more than one account
If several Qviple accounts use the same phone number, the app asks you to choose an account. Pick the one you want to sign in with.
#Forgot your password
Tap Forgot password? and enter your Qviple username or phone. We send a reset code to the phone or email on your Qviple account. Enter the code, choose a new password (6 to 128 characters), and sign in again.
#If you are asked to update
Occasionally a release requires the latest app version before you can continue. If you see an update required message, update from your app store and reopen the app.
#Troubleshooting
| What you see | Why | What to do |
|---|---|---|
| "That username or password is incorrect" | Wrong Qviple credentials | Check your details, sign in with OTP instead, or reset your password with Forgot password? |
| "That code is wrong or has expired" | A mistyped or old code | Check the code, or tap Resend code for a new one. |
| "Sign in with OTP on your mobile number instead" | Your login matches more than one Qviple account | Use Login with OTP, then choose the right account. |
| "This account can’t sign in right now" | The account has been blocked or removed | Contact your gym. |