Account approval
Sometimes the app shows a status screen instead of your home. Here is what each message means and what to do.
#Awaiting activation
Your gym has created your account but has not finished setting it up. Contact your gym to finish setup.
#Your gym is not approved or not active
If your gym is not yet approved, or has been made inactive, member access is paused. You will see a message explaining which one applies.
#Suspended or removed membership
If your gym has suspended or removed your membership, the app tells you so. Contact your gym to restore access.
#If your gym is suspended
A gym that is suspended at the platform level shows a notice and certain actions, such as check-in, are blocked until it is re-activated.
Notes & limits
Each status screen has Try again and Log out buttons. Once the issue is fixed, tap Try again to continue.